Cell Phones...

Why are they so stupid?

Before this morning, my phone worked perfectly fine in my house. I was getting ready for work and tried to send a text and my phone said "service failed, try again?" I tried again like 3 times and it wouldn't let me do anything. I couldn't even make a call. I went to work and it worked all day. I could make calls, send texts, and receive texts. The minute I step into my house at 5:30 and sit in the kitchen I notice that it won't work again. I go into my bedroom and I am able to send some texts. I go into my computer room and my phone won't work at all.
I called T-Mobile and first the girl says they were having network issues. Then she said something about me not being connected to the network and fixes my texting and my outgoing calls, but I still wasn't able to receive calls. She transfers me to tech support. The guy has me dial some number and everything worked fine after that... for like 5 minutes. After I hung up with him, my phone won't work anymore. Trying to avoid calling customer support yet again I start thinking to myself, what if I put my SIM card in my old phone and see if everything works.

It worked like a charm, so it has to be my new phone.


The thing that pisses me off the most is the fact that I got this phone on October 12th. That isn't even two months and I take good care of my phones. In the 4 years I have had a cell phone I have had 3 phones total and I just got the third one 6 weeks ago. What does that prove? I'm not a cell phone abuser and if I take it into a T-Mobile store they will give me a new phone. Not to mention that I spent additional money for phone insurance when I renewed my contract. The girl at the store said that if I had any problems, accidental or not, they would replace my phone at no charge. If that isn't the case I am going to be at war with T-Mobile.

I spent a half hour on the phone with customer support trying to fix my service thinking it was my network which for all I know it could still be. What I don't get is how it randomly chooses to work in specific areas of my house. I have never had a single dead zone in my house before and my mom's phone is working with no problems at all. I baffled both people at T-Mobile because I have 4-5 bars of service strength, my 3G logo is on, and my phone still won't let me text (outgoing or incoming), receive calls, or make calls. My old, beat up Motorola will but my brand new Samsung won't all of a sudden. I didn't even do anything to it.

Yay... yet another unexpected trip to the mall tomorrow to deal with T-Mobile. I'm going in the morning to get it over with as soon as I can. If it isn't my phone after all I don't know what to do. I don't want to keep using my Motorola. I got a new phone for a reason.